Tech Support Engineer

1 year ago, Pisa (Italy)


Position Description:

This role requires a highly-motivated experienced network engineer to manage international projects and customers in the rail, transportation and IOT vertical markets. This is a unique opportunity to join a successful team of engineers and executives running one of the highest-growth tech companies developing wireless products for video-surveillance, carrier-grade industrial applications and railway telecommunications in the wireless networking industry.


On-Site & Remote Project Commissioning & Support (60%)

  • Using specialized knowledge to troubleshoot and supporting customers and projects remotely by phone or video conferencing and on site in North America, Europe and Asia
  • Designing complex wireless networks for railroads, mass transit agencies, mining companies and other vertical markets
  • Engaging with customers to guarantee continuous customer satisfaction
  • Working with end-user on the design of large scale wireless projects
  • Developing, leading and delivering web-based technical seminars (webinars), web-based training classes to educate customers and resellers and on-site technical training classes for resellers, installers and end-users
  • Leading on-site customer surveys, technology demonstration and network commissioning in North America, Europe and Asia.

Project Management (40%)

  • Engaging with customers to guarantee continuous customer satisfaction through managing milestones, ensuring projects are on time, on budget and meet all requirements.
  • Coordinate with other departments to ensure all aspects

Position Requirements:

  • Engineering/technical background with solid TCP IP networking understanding
  • Outgoing personality and the ability to relate well with others both in person and over the phone
  • Having passed CISCO CCNA Certification is considered a plus
  • BS degree in computer science or engineering