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Cisco Systems, Inc. and its subsidiaries (collectively “Cisco”) are committed to protecting your privacy and providing you with a positive experience on our websites and while using our products and services (“Solutions”).
This Privacy Statement applies to Cisco websites and Solutions that link to or reference this Privacy Statement and describes how we handle personal information and the choices available to you regarding collection, use, access, and how to update and correct your personal information. Additional information on our personal information practices may be provided in offer descriptions, privacy data sheets, or other notices provided prior to or at the time of data collection. Certain Cisco websites and Solutions may have their own privacy documentation describing how we handle personal information for those websites or Solutions specifically. To the extent a specific notice for a website or Solution conflicts with this Privacy Statement, such specific notice will control.
What is Personal Information
“Personal information” is any information that can be used to identify an individual and may include name, address, email address, phone number, login information (account number, password), social media account information, or payment card number.
It may also include device identifiers, data and telemetry (such as IP or MAC address) when such data is linked or tied to a specific person’s device.
If we link other data with your personal information, we will treat that linked data as personal information.
Collection of Your Personal Information
We may collect data, including personal information, about you as you use our websites and Solutions and interact with us. We also acquire personal information from trusted third-party sources and engage third parties to collect personal information on our behalf.
We collect personal information for a variety of business reasons, such as:
- Processing your order, including payment transactions.
- Providing you with a newsletter subscription.
- Sending and managing marketing communications and preferences.
- Creating an account.
- Provisioning websites and Solutions and enabling the use of certain features.
- Personalizing, improving and enhancing user experience and Solutions.
- Providing customer service.
- Managing a job application.
- Administering online education, testing and certifications.
We and the third parties we engage may combine the information collected across our websites and Solutions from you over time with information obtained from other sources. This helps us improve accuracy and completeness and allows us to better tailor our interactions with you.
If you choose to provide Cisco with a third party’s personal information (such as name, email, and phone number), you represent that you have the third party’s permission to do so. Examples include forwarding reference or marketing material to a friend or sending job referrals. Third parties may unsubscribe from any future communication following the link provided in the initial message or by clicking here. In some instances, Cisco and the third parties we engage may automatically collect data through cookies, web logs, web beacons, and other similar applications. This information is used to better understand and improve the usability, performance, and effectiveness of the website or Solution and to help personalize features, content or offers for you. Please read the “Cookies and Other Web Technologies” section below for more information.
Uses of Your Personal Information
- We may use your personal information for the purposes of operating and helping to ensure the security of our business, delivering, improving, and customizing our websites and Solutions, sending notices, marketing and other communications, and for other legitimate purposes permitted by applicable law. Some of the ways we may use personal information include:
- Delivering a Solution you have requested.
- Analyzing, supporting, and improving our websites and Solutions and user experience.
- Personalizing websites and Solutions, newsletters and other communications.
- Administering and processing your training and certification exams.
- Managing your relationship and interactions with Cisco.
- Sending communications to you, including for marketing or customer satisfaction purposes, either directly from Cisco or from our partners.
You can modify your communication preferences at any time. See Your Choices and Selecting Your Communication Preferences below.
Access to and Accuracy of Your Personal Information
- We need your help to keep your personal information accurate and up to date. We provide options to access, correct, suppress, or delete your personal information:
- You can view or edit your Cisco.com personal information and preferences online by using the Cisco Profile Management Tool.
- Some Cisco entities may act as or be considered “data controllers.” When a Cisco entity is acting as a data controller, you can exercise your rights of access and request corrections, suppression, or deactivations under applicable data protection laws directly with that Cisco entity as described in the specific Solution documentation.
- If you need additional assistance, or help with accessing, correcting, suppressing, or deleting your personal information, please feel free to contact us directly. We make good faith efforts to honor reasonable requests to access, delete, update, suppress, or correct your data. We will respond to your request within 30 days. If we are unable to honor your request or need more time, we will provide you with an explanation.
- In certain circumstances, some Cisco entities may act as or be considered “data processors”. When a Cisco entity is acting as a data processor and you wish to exercise your rights of access and request corrections, suppression, or deactivations, Cisco will direct you to the data controller under the applicable data protection laws.
Your Choices and Selecting Your Communication Preferences
We give you the choice of receiving a variety of information related to our business, programs, website, and Solutions. You can manage your communication preferences through the following methods:
- By following the instructions included in each promotional email from us to unsubscribe from that mailing.
- By completing and submitting this form or by contacting us via mail at: Cisco Systems, Inc., Privacy Legal Department, 170 West Tasman Dr., San Jose, CA 95134, USA. Please be sure to include your name, email address, and specific, relevant information about the material you no longer wish to receive.
- For short message services (“SMS Services”), reply “STOP,” “END,” or “QUIT” to the SMS text message you have received.
These choices do not apply to service notifications or other required communications that are considered part of certain programs, websites, and Solutions, which you may receive periodically unless you stop using or cancel the use of the program, website, or Solution in accordance with its terms and conditions. With your permission, we may also share your personal information with Cisco business partners or vendors, so they may send you information about websites, programs, products or services that may be of interest to you. To opt-out of Cisco sharing with third parties for their marketing purposes, please click here.
By using our websites, Solutions, or otherwise engaging or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy and administrative issues relating to your use. For example, if we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our websites, sending an email, or otherwise contacting you.
Sharing Your Personal Information
We may share your personal information with third parties for the purposes of operating our business, delivering, improving, securing, and customizing our websites and Solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.
We may share personal information in the following ways:
- Within Cisco and any of our worldwide subsidiaries for the purposes of data processing, such as marketing, business operations, security, website or Solution functionality, or storage.
- With Cisco business partners or vendors, so that they may share information with you about their products or services. To opt-out of Cisco sharing with third parties for their marketing purposes, please click here.
- With business partners, service vendors, authorized third-party agents, or contractors to provide a requested website, Solution, service or transaction. Examples include, but are not limited to: processing of orders and credit card transactions, hosting websites, hosting seminar registration, assisting with sales-related efforts or post-sales support, and providing customer support.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
- In response to a request for information by a competent authority or third party if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation or legal process.
- With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of Cisco, its business partners, you, or others; or as otherwise required by applicable law.
- In aggregated, anonymized, and/or de-identified form that cannot reasonably be used to identify you.
- If we otherwise notify you and you consent to the sharing.
Security of Your Personal Information
We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Statement. Cisco implements physical, administrative, and technical safeguards designed to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. We also contractually require that our suppliers protect such information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any personal information you provide.
Retention of Personal Information
We will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our rights and agreements.
Like many websites and web-based Solutions, Cisco uses automatic data collection tools, such as cookies, embedded web links, and web beacons. These tools collect certain standard information that your browser sends to us (e.g., Internet Protocol (IP) address, MAC address, clickstream behavior, and telemetry).
These tools help make your visit to our website and Solutions easier, more efficient, and personalized. We also use the information to improve our website and Solutions and provide greater service and value.
For more information see How Cisco Uses Automatic Data Collection Tools.
To update your cookie preferences, visit the Cisco Cookie Consent Manager.
We may provide links to other third-party websites and services that are outside our control and not covered by this Privacy Statement. We encourage you to review the privacy statements posted on the websites you visit.
Forums and Chat Rooms
If you participate in a discussion forum, local communities, or chat room on a Cisco website, you should be aware that the information you provide there (i.e. your public profile) will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Cisco nor you have control over. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Cisco is not responsible for the personal information or any other information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, click here. In some cases, we may not be able to remove your personal information and if this occurs, we will let you know if we are unable to do so and why.
Cisco encourages parents and guardians to take an active role in their children’s online activities. Cisco does not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we may have collected personal information from someone under the applicable age of consent in your country without proper consent, please let us know using the methods described in the Contact Us section and we will take appropriate measures to investigate and address the issue promptly.
International Transfer, Processing and Storage of Personal Information
As Cisco is a global organization, we may transfer your personal information to Cisco in the United States of America, to any Cisco subsidiary worldwide, or to third parties and business partners as described above that are located in various countries around the world. By using our websites and Solutions or providing any personal information to us, where applicable law permits, you acknowledge and accept the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.
Cisco safeguards and enables the global transfer of personal information in a number of ways:
- APEC Privacy Certification
Cisco’s global privacy program, described in this Privacy Statement, complies with the Asia Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules System (CBPRs) and Privacy Recognition for Processors (PRP). The APEC CBPR system and PRP provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies. More information about the APEC Privacy Framework, CBPRs, and PRP can be found here. Our certification applies to our business processes across our global operations that process and transfer personal information to/from our affiliates around the world. To view our certifications, please visit each one’s validation page by clicking on the TRUSTe seals. [TrustArc] [TrustArc]
- EU, UK and Swiss-US Privacy Shields
Cisco Systems Inc. and its US-based subsidiaries: Acano LLC, , Broadsoft, Inc., Cisco OpenDNS LLC, Cisco Systems Capital Corporation, Cisco WebEx LLC, CliQr Technologies LLC, CloudLock LLC, Duo Security, Inc., Jasper International Services LLC, Jasper Technologies LLC, Meraki LLC, and Scientific-Atlanta LLC (collectively “Cisco-US”) participate in and have certified compliance with the EU-US and Swiss-US Privacy Shield Frameworks and Principles as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU), the United Kingdom (UK), and Switzerland, respectively. Cisco-US is committed to subjecting all personal information received from European Union (EU) member countries, the UK, and Switzerland, in reliance on the EU-US and Swiss-US Privacy Shield Frameworks, to the Frameworks’ applicable Principles. If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about these Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield site.
Cisco-US is responsible for the processing of personal information it receives, under these Privacy Shield Frameworks, and subsequently transfers to a third party acting as an agent on its behalf. Cisco-US complies with the Privacy Shield Principles for all onward transfers of personal information from the EU, the UK, and Switzerland, including the onward transfer liability provisions. In certain situations, Cisco-US may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
With respect to personal information received or transferred pursuant to these Privacy Shield Frameworks, Cisco-US is subject to the regulatory enforcement powers of the US Federal Trade Commission. [TrustArc].
- EU Binding Corporate Rules – Controller
Cisco’s global privacy program and policies have been approved by the Dutch, Polish, Spanish, and other relevant European privacy regulators as providing adequate safeguards for the protection of privacy, fundamental rights, and freedoms of individuals for transfers of personal information protected under European law. Cisco’s Binding Corporate Rules — Controller (BCR-C) — provide that transfers made by Cisco worldwide of European personal information benefit from adequate safeguards.
If you have an unresolved privacy concern related to personal data processed or transferred by Cisco pursuant to the CBPRs, PRP and/or Privacy Shield or this statement that Cisco has not addressed satisfactorily, please contact (free of charge) our U.S.-based third party dispute resolution provider by clicking here. Alternatively, you can contact the data protection supervisory authority in your jurisdiction for assistance (Note, Cisco’s main establishment in the EU is in the Netherlands. As such, our EU lead authority is the Dutch Autoritiet Persoonsgegevens).
Under certain conditions more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. Under certain conditions more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Your California Privacy Rights
California Consumer Privacy Act (CCPA)
In the last twelve months, Cisco may have collected, used, and shared, for business purposes, personal information about you as described in this Privacy Statement. Each category of data may be used by Cisco or shared with third parties also as described in this Privacy Statement. Residents of California have the right to request access to and deletion of the information Cisco holds about them. Such requests may be submitted by clicking here or by mail to Cisco Systems, Inc., Privacy Legal Department, 170 West Tasman Dr., San Jose, CA 95134, USA. Cisco will not sell your personal information without your consent.
Cisco will not discriminate against you for exercising your rights under CCPA. Specifically, we will not:
- Deny access to our Solutions;
- Charge a different rate for the use of our Solutions; or
- Provide a different quality of service.
California Shine the Light
Cisco qualifies for the alternative option. We have a comprehensive privacy statement, and provide you with details on how you may either opt-out or opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.
If you are a California resident and request information about how to exercise your third-party disclosure choices or CCPA rights, please click here.
How to Contact Us
We value your opinions. Should you have questions or comments related to this Privacy Statement, please click here.
Updates to this Cisco Privacy Statement
We may update this Privacy Statement from time to time. If we modify our Privacy Statement, we will post the revised version here, with an updated revision date. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Statement, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.
The Cisco Privacy Statement was revised and effective as of May 1, 2020.
Click here for the previous version of the privacy statement.
How to Contact Us
Should you have questions or comments related to this Privacy Statement, please contact us by clicking here or by sending mail to:
Chief Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Americas Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
EMEAR Privacy Officer
Cisco Systems, Inc.
1101 CH Amsterdam-Zuidoost, Netherlands
APJC Privacy Officer
Cisco Systems, Inc.
80 Pasir Panjang Road
Bldg 80, Lvl 25, Mapletree Biz City
Singapore, Singapore 117372, Singapore